Betting Rules

1. General betting conditions

Cleopatra Casino may offer different forms of online gambling, including casino games, promotional games and other betting products. The rules displayed for a particular game or product form part of these Betting Rules. You should read the information shown on the relevant game page before placing a wager. If a game-specific rule conflicts with a general rule, the game-specific rule will normally apply to that game.

You must be legally permitted to use online gambling services in the place where you are located and must meet any minimum age requirement that applies. Cleopatra Casino may carry out age, identity, location and account checks before, during or after your use of the website. You must provide information that is accurate, current and complete, and update it when circumstances change.

• Only one personal account may be used by each player unless the website expressly permits otherwise.
• You must keep your login details confidential and must not allow another person to use your account.
• You must not place wagers on behalf of another person or allow another person to control your betting activity.
• You must not use the website for unlawful activity, fraud, money laundering, cheating or attempts to manipulate a game or betting outcome.
• You must not use automated software, bots, scripts or other tools that interfere with the normal operation of the website.
• You must not exploit an error, technical fault, pricing mistake or other obvious irregularity.

A wager is generally treated as accepted when it has been received and recorded by the website. A confirmation shown on screen, in your account history or in another electronic record may be used as evidence of the wager details. Check the stake, selection, odds or game details before confirming a bet. If you notice an error, stop using the relevant feature and contact the website through the available support process.

A pending wager may be cancelled, rejected, suspended or reviewed where required by law, security procedures, technical issues, a game interruption or an apparent error. Cleopatra Casino may also refuse or limit a wager where permitted by the applicable terms. An accepted wager will be settled according to the relevant game rules and the information available at the time of settlement.

2. Game results and settlement

Game outcomes are determined by the rules and systems applicable to the relevant product. For games using a random number generator or comparable technology, results are generated by the system used for that game. Players cannot alter, predict or guarantee an outcome. The result recorded in the website’s official system is used for settlement, subject to correction where there is a clear technical or administrative error.

The rules for each game should explain the winning combinations, game stages, available selections, stake options and any applicable paytable. Game displays may also explain how a result is produced and whether a feature, bonus round or special condition is available. It is your responsibility to understand those rules before playing. If you are unsure how a game works, do not place a wager until you have obtained clarification.

• Bets are normally settled using the rules and result shown for the relevant game or product.
• A bet may be voided or adjusted if the applicable rules require this because of a malfunction, interruption, duplicate transaction or material error.
• If a game does not complete correctly, the recorded game state and available transaction information may be reviewed to determine the appropriate outcome.
• Where a correction is required, account balances and transaction records may be adjusted to reflect the correct result.
• You should retain confirmation messages and review your account history regularly.

Displayed balances, results and transaction histories are provided for information and account management. A visible result is not necessarily final if the transaction is still being checked or if a clear system error has occurred. Cleopatra Casino may investigate unusual activity, suspected abuse or disputed transactions before confirming a settlement. These reviews are intended to protect players, the website and the integrity of the games.

Promotions, free-play offers and other incentives may have separate conditions, including eligibility requirements, qualifying wagers, expiry periods, contribution rules or withdrawal restrictions. Those conditions apply to the relevant offer. Read them before accepting or using a promotion. If promotional conditions are not met, the associated benefit may be removed or may not be available for withdrawal.

3. Payments, withdrawals and account checks

Deposits and withdrawals must be made using payment methods that are available to you and permitted by the website. You may be asked to confirm that a payment method belongs to you. Cleopatra Casino may delay, decline or review a transaction where verification is incomplete, information is inconsistent, a payment is reversed or there are concerns about fraud, security or unlawful activity.

Before processing a withdrawal, the website may require identity, age, address, payment-method or source-of-funds information. These checks help meet legal, regulatory and financial crime prevention obligations. You should respond accurately and provide documents in the requested format. Information submitted for verification will be handled in accordance with the applicable privacy information.

• Do not use a payment method belonging to another person unless this is expressly permitted and legally allowed.
• Check that payment details are correct before confirming a transaction.
• Do not attempt to bypass account, deposit or withdrawal controls by opening additional accounts.
• Report an unauthorised transaction or suspected account compromise as soon as possible.
• Keep your account and personal information current so important notices can reach you.

Any applicable fees, processing requirements, transaction limits or verification steps will be communicated through the website, account area or relevant transaction instructions. These may vary by payment method and may change from time to time. You remain responsible for understanding the terms displayed before confirming a deposit or withdrawal.

If your account shows an incorrect balance, duplicated credit or payment that you do not recognise, do not spend or withdraw the affected amount. Notify Cleopatra Casino through the available support channel and allow the matter to be reviewed. An amount credited in error may be corrected or recovered in accordance with the applicable terms.

4. Responsible gambling, complaints and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money you can afford to lose. Avoid chasing losses, borrowing money to gamble or playing when you are distressed, tired or affected by alcohol or other substances. Take regular breaks and use the account controls and safer gambling tools made available on the website.

• Set personal deposit, spending or session limits where those controls are available.
• Use a time-out or self-exclusion option if you need a break from gambling.
• Ask for assistance if gambling is affecting your finances, relationships, work or wellbeing.
• Consider speaking with a qualified financial or health professional for independent support.
• If you believe someone else is using your account, secure it immediately and seek assistance.

If you have a question about a wager, result, payment or account action, first review the applicable game rules and your account history. You may then raise the matter through the support option available on the website. Include relevant transaction information and a clear description of the issue, but do not send unnecessary sensitive information. Complaints are reviewed using available records and the applicable terms.

Cleopatra Casino may update these Betting Rules to reflect changes to products, technology, legal requirements, security procedures or business operations. The current version published on the website will apply to future use. Where a change is important, additional notice may be provided through the website or your account. You should review the rules periodically and stop using the services if you do not accept an updated rule.

If any part of these Betting Rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Nothing in these rules is intended to remove rights or protections that cannot legally be excluded. By continuing to use Cleopatra Casino, you confirm that you have read and understood these general betting conditions and agree to comply with the rules that apply to the games and services you use.