Privacy Policy

Information we may collect

The information collected depends on how you interact with Cleopatra Casino and which services you use. Some information is provided directly by you, while other information is generated when you use the website or complete transactions. We may collect information that identifies you or can reasonably be connected with your account, activity or device.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or correspondence details, username, password, telephone details and email address. We may also keep information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us.

Verification information

To verify identity, age, eligibility or account ownership, we may request documents or information such as identity documents, proof of address, payment ownership evidence or other details needed for verification. Verification information may be checked using suitable internal processes or trusted service providers. Please only provide information that is requested through an official account or support channel.

Payment and transaction records

We may record deposits, withdrawals, gaming activity, account balances, payment method details, transaction references and related records. For security, we may not retain complete payment credentials where these are handled by a payment provider. Payment providers may process information under their own privacy terms.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages visited, session information and actions taken on the site. We may also use cookies and similar technologies to remember preferences, support functionality, understand website performance and help detect suspicious activity.

How and why information is used

Personal information is used for purposes connected with providing and managing the casino service. We seek to collect information that is relevant to these purposes and avoid using it in ways that are unrelated to the reason it was collected, unless another lawful or appropriate reason applies.

• Creating, maintaining and administering your account.
• Providing website features, gaming services, payment processing and account support.
• Confirming identity, age and account ownership before allowing certain activities.
• Carrying out anti-fraud, anti-money-laundering, security and responsible gaming checks.
• Processing deposits, withdrawals, refunds and other account transactions.
• Investigating unusual activity, suspected misuse, technical issues or breaches of the applicable terms.
• Responding to enquiries, complaints, requests and communications from you.
• Improving website functionality, reliability, content and user experience.
• Sending service messages, account notices and other essential communications.
• Sending promotional communications where permitted and where you have provided consent or another appropriate permission.
• Meeting record-keeping, tax, financial, legal and other compliance obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Some information may be combined to help maintain accurate records, prevent duplicate or unauthorised accounts and identify activity that may present a security, fraud or compliance risk. Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or de-identified, subject to legal and operational requirements.

Cookies, service providers and information security

Cookies and similar technologies

Cookies are small files or data elements stored on your device when you visit a website. Cleopatra Casino may use essential cookies to enable account features, maintain sessions and support security. Other cookies may help remember preferences, measure website usage, diagnose performance issues or support relevant communications. Cookie availability and settings can vary by browser and device.

You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect the availability, security or performance of parts of the website. Your browser may also provide tools to remove existing cookies or notify you before new cookies are stored.

Service providers and disclosures

To operate the website, we may share relevant information with carefully selected service providers that support functions such as payment processing, identity verification, fraud prevention, technology hosting, analytics, customer support, communications and security. These providers should only receive information needed for their assigned services and may be required to protect it.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, enforce applicable terms, investigate suspected unlawful activity, protect people or property, or respond to an emergency. If information is handled in another country, protections may differ from those in Australia. We take reasonable steps to ensure that relevant handling remains appropriate for the purpose involved.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should keep account credentials confidential and contact support promptly if they suspect unauthorised activity.

Retention and account closure

We keep personal information for as long as it is reasonably required for the purposes described in this Privacy Policy, including operating the account, providing support, resolving disputes, preventing fraud, maintaining security and meeting legal or compliance obligations. The period may depend on the type of information, the reason it was collected and whether a matter remains open.

Closing an account does not always result in the immediate deletion of every record. Some account, transaction, verification, security or communication records must be retained for a period required by law or for other legitimate compliance and dispute-management purposes. Once a retention requirement ends, information may be deleted, securely destroyed, anonymised or de-identified in line with applicable processes.

If you ask us to delete information while a legal, security, dispute or compliance reason requires it to be kept, we may need to retain that information and explain the position where appropriate. Information that is retained will continue to be handled with suitable safeguards.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights to ask about the personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also ask questions about how information is collected or used.

Making a data request

To exercise these rights, contact support@cleopatra-casino.best and clearly describe your request. You may ask for access to your data, correction of inaccurate information, deletion of eligible information, or withdrawal of consent to marketing. For security, we may need to verify your identity and confirm that a request relates to the correct account before taking action.

1. State the email address or account details associated with your request.
2. Explain whether you are requesting access, correction, deletion or withdrawal of marketing consent.
3. Include enough information to help us understand the records or issue involved.
4. Provide any relevant supporting details, while avoiding unnecessary sensitive information.

We will review requests within a reasonable timeframe and may contact you if clarification or verification is needed. We may decline or limit a request where doing so is permitted or required, including where fulfilling it could affect another person’s privacy, compromise security, interfere with an investigation or conflict with a record-keeping obligation. If marketing consent is withdrawn, essential service and account messages may still be sent where necessary to provide the service or manage your account.

Updates to this Privacy Policy

This Privacy Policy may be updated when our services, technology, practices or legal obligations change. The latest version will apply from the date it is made available on the website. We encourage players to review this page from time to time. Continued use of the website after an update may indicate that you have read the revised information.