Cookies Policy

1. What are cookies?

Cookies are small text files that a website stores on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website work properly, provide security, remember preferences and understand how people use its pages.

Some cookies are placed directly by Cleopatra Casino. These are commonly called first-party cookies. Other cookies may be placed by service providers or other organisations that support website functions, analytics, security, advertising or similar services. These are commonly called third-party cookies. The organisations responsible for those cookies may process information in accordance with their own privacy notices.

Cookies may be session cookies or persistent cookies. Session cookies are normally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period for which a cookie remains may vary according to its purpose and your browser or device settings.

Similar technologies

We may also use technologies that perform a similar function to cookies, such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we refer to these technologies together with cookies as cookies or similar technologies. They may help us understand whether content has been viewed, whether a feature has been used or whether a communication has been opened.

2. How we use cookies

The cookies used on the website may support a range of purposes. The exact cookies and technologies in use may change as the website, services and technical requirements develop. In general, we may use cookies to:

• Keep the website available and allow its core features to operate.
• Remember information you enter, preferences you select and choices you make during a visit.
• Support account access, session management and other authenticated areas where applicable.
• Help protect the website, accounts and users from fraud, misuse, unauthorised activity and other security risks.
• Maintain the stability, performance and functionality of the website.
• Understand how visitors navigate and use pages, features and content.
• Measure the effectiveness of website content, campaigns and communications.
• Identify technical problems, diagnose errors and improve the user experience.
• Deliver content that may be more relevant to your interests, where this function is available and permitted.
• Support responsible gambling information, account controls and safer gambling features where applicable.
• Meet legal, regulatory, compliance, auditing and record-keeping requirements.
• Remember your cookie and privacy choices so that we can respect them on later visits.

Cookies do not, by themselves, necessarily identify you by name. However, information collected through cookies may be linked with information you provide to us or with information associated with your account, device or browser. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

3. Types of cookies we may use

Strictly necessary cookies

These cookies are needed for the website to function. They may support page navigation, secure areas, account sessions, fraud prevention, load balancing, accessibility features and the delivery of services you request. Because these cookies are necessary for core operations, they may not be available for opt-out through a cookie preference tool. You may still be able to block them through your browser, although this may prevent the website or some features from working correctly.

Preference and functionality cookies

These cookies remember choices and settings so that the website can provide a more consistent experience. For example, they may remember language, region, display preferences, consent choices or other settings. If you do not allow these cookies, some preferences may not be retained and you may need to make the same selections again.

Analytics and performance cookies

These cookies help us understand how visitors use the website, including which pages are visited, how users move between pages, how long content is viewed and whether technical errors occur. The information can help us improve design, content, navigation, reliability and performance. Analytics information may be collected in aggregated or pseudonymous form, depending on the technology and settings involved.

Security and risk-management cookies

These cookies may help us detect unusual activity, protect accounts, prevent abuse and support identity, age or eligibility checks where applicable. They can assist with maintaining a safer and more reliable gambling environment. Blocking these cookies may affect access to certain services or cause additional security checks.

Advertising and marketing cookies

Where used and permitted, these cookies may help measure advertising activity, limit how often an advertisement is shown, understand interactions with promotional content and present information that may be more relevant to you. They may be placed by us or by advertising, measurement or media partners. We do not use cookies to remove your responsibility to make informed gambling choices, and marketing preferences do not change any account, eligibility or safer gambling requirements.

4. Your choices and managing cookies

Where required, the website may display a cookie banner or preference tool when you first visit. This tool may allow you to accept or refuse optional cookies, select categories and change your choices. Strictly necessary cookies may continue to operate because they are required to provide the website or a service you request.

You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies or block cookies from selected websites. The method varies between browsers and devices, so you should check the relevant help or support information for your browser or operating system.

1. Open your browser or device privacy and security settings.
2. Review the available cookie, tracking or site-data controls.
3. Choose whether to allow, block or delete cookies, either generally or for particular websites.
4. Close and reopen your browser if required for a setting to take effect.
5. Return to the website and update the cookie preference tool if it is available.

If you delete cookies, your saved preferences may be lost and you may be asked to provide information or confirm choices again. Blocking all cookies may affect website security, account access, navigation, functionality and the availability of some services. Some devices also offer controls for advertising identifiers or tracking technologies. These controls may operate separately from browser cookie settings.

Choosing not to allow optional cookies does not necessarily stop all advertising or communications. It may mean that information shown to you is less tailored or that we have less information to measure the usefulness of content. You can manage marketing communications separately where an unsubscribe or preference option is provided.

5. Third-party services, privacy and changes

The website may use third-party tools for functions such as hosting, security, analytics, customer support, payments, content delivery, communications or marketing measurement. These providers may use cookies or similar technologies to deliver their services. Their handling of information may be governed by their own terms and privacy policies. We encourage you to review those materials where relevant.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, referring page, pages visited, actions taken, dates and times of visits and information about how the website is used. The information collected will depend on the cookies enabled, your device and your interactions with the website.

We may combine cookie information with other information for purposes described in our Privacy Policy, including operating the website, improving services, maintaining security, meeting legal obligations and managing relationships with users. We take reasonable steps to handle personal information appropriately and to protect it against misuse, interference, loss and unauthorised access, modification or disclosure.

We may update this Cookies Policy when our website, technologies, services, legal requirements or business practices change. When we make an update, we will publish the revised version on this page and update the date or other notice where appropriate. You should review this page periodically so that you remain informed about how cookies may be used.

If you have questions about cookies, privacy or the way information is handled, please use the contact or privacy option made available on the website. Do not include sensitive account, payment or identity information in an enquiry unless it is specifically requested through a secure channel.