- OperatorDama N.V. / Direx N.V.
- Established2017
- PlatformSOFTSWISS
- Game library4,000+ slots, 80+ live tables
How to get in touch
The best way to contact Cleopatra Casino is by email. Send your message to support@cleopatra-casino.best and explain what you need help with. Providing clear information allows the support team to understand your request and respond more efficiently.
For account-related enquiries, please use the email address associated with your account where possible. Do not include your password or other unnecessary sensitive information in a message. Support may request further information when it is needed to protect your account.
What to include in your message
- Your account email address or username
- A short description of the issue or question
- Relevant transaction or account details, without sharing your password
- Screenshots if they help explain a technical problem or error
Support usually replies within 24 hours, although response times may vary depending on the nature and volume of enquiries. If you are following up on an existing request, please reply to the same email conversation where possible.
What we can help with
You can contact support about common account and gaming matters, including:
- Account access, profile details and verification questions
- Deposits, withdrawals and payment-related enquiries
- Bonus terms, eligibility and general promotion questions
- Technical problems, website errors or game access issues
- Responsible gambling requests, including help with account controls or taking a break
When contacting us about responsible gambling, clearly explain the support you are seeking so your request can be reviewed appropriately. If you are experiencing difficulty controlling your gambling, consider taking a break and seeking independent assistance.
